Business Operations Manager: Process Manager
Bring order to company or department processes ➡️
Bring order to company or department processes ➡️
📘 Online recording course by Mike Pritula
⏰ Classes are posted once a week with homework, 8 classes in total
🗂 Homework check
📄 Diploma after the course
⏰ Classes are posted once a week with homework, 8 classes in total
🗂 Homework check
📄 Diploma after the course
Chaos, manual control, and constant "fires" create the illusion of growth.
But businesses don't need heroism; they need a manageable operating system.
Operations Manager is not about tasks and control.
It's a role about processes, metrics, efficiency, and team synchronization — alongside the CEO, not "somewhere between departments."
🚀 Take the course and become an Ops leader who turns chaos into a system, scales the business, and brings order that works.
But businesses don't need heroism; they need a manageable operating system.
Operations Manager is not about tasks and control.
It's a role about processes, metrics, efficiency, and team synchronization — alongside the CEO, not "somewhere between departments."
🚀 Take the course and become an Ops leader who turns chaos into a system, scales the business, and brings order that works.
Join the course participants' Telegram chat ⇢⇢⇢
Why you should take a course in Operations Management
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Who is this course for?- For Operations Managers and Operations Leads who bring order "on a whim" and want a system.
- For department heads who have grown out of operations.
- For Project/Delivery/Program Managers who feel cramped in projects.
- For HRDs, COOs, and Heads of Product who handle Ops functions "on the side."
- For those who work closely with the CEO and are tired of being a "firefighter"
- For those who want to move from chaos and manual management to a managed company
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What you will learn to do- Build a company operating system, rather than patching problems
- Identify and describe key business processes without bureaucracy
- Set up operational metrics and dashboards
- Improve team and function efficiency
- Synchronize teams and eliminate operational gaps
- Turn growth chaos into a manageable system
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What you will receive- 8 practical sessions with real business cases
- Ready-made frameworks, templates, and Ops tools
- Homework assignments with practical applications
- A systematic understanding of the role of Operations Manager
- Clear positioning of Ops as a management function
- A plan for bringing order to your company
- A certificate of course completion
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Difference from other courses- Focus on operational business management rather than task management.
- Ops as a strategic function rather than a support role.
- Working at the CEO level rather than "between departments."
- Metrics, processes, and rhythms as a unified system
- Real-life case studies from companies with 50–1000+ employees
- Mike Pritula's approach: Ops as a managed business asset, not chaotic operations
Course program
Operations Manager
Operations Manager
📘 Online recording course by Mike Pritula
⏰ Classes are posted once a week with homework, 8 classes in total
🗂 Homework check
📄 Diploma after the course
⏰ Classes are posted once a week with homework, 8 classes in total
🗂 Homework check
📄 Diploma after the course
- 🟢 Recorded clas📘 Lesson 1. The role of the Operations Manager in a company
- Why businesses need Ops after 50+ employees
- Operations Manager vs Project Manager vs COO
- Key areas of responsibility for Ops
- Ops as the "operational nervous system" of the company
- Common mistakes and false expectations of the role
- Models for implementing the Ops function
- 🟢 Recorded clas📘 Lesson 2. Processes: From Chaos to Control
- What a process is and what it is not
- End-to-end thinking and value for business
- Map of key company processes
- Where formalization is needed and where it is not
- Minimum sufficient regulations
- Mistakes in bureaucratizing processes
- 🟢 Recorded clas📘 Lesson 3. Metrics and Operational Analytics
- Why metrics don't work in most companies
- Input / Output / Outcome indicators
- Leading and Lagging metrics
- Metric owners and accountability
- Operational dashboards for management
- How to avoid "analytics for analytics' sake"
- 🟢 Recorded clas📘 Lesson 4. Efficiency and operational losses
- Where the company loses time, money, and focus
- System bottlenecks and limitations
- Queues, downtime, and context switching
- Quick wins
- Standardization and simplification of work
- When automation is really needed
- 🟢 Recorded clas📘 Lesson 5. Synchronization of commands and operational rhythms
- Why teams don't connect with each other
- Cross-functional processes
- The role of Ops in reducing friction between functions
- Operational meetings and statuses
- Weekly, monthly, and quarterly rhythms
- How to avoid turning meetings into empty formalities
- 🟢 Recorded clas📘 Lesson 6. Managing Chaos and Change
- Why order constantly breaks down
- Ops during growth and scaling
- Managing change through processes
- Resistance, sabotage, and inertia
- Prioritizing change
- When to stabilize and when to rebuild
- 🟢 Recorded clas📘 Lesson 7. Ops tools and operating system
- Operations Manager tools
- Process and workflow systems
- Metrics, dashboards, and data sources
- When Excel is better than an enterprise system
- Common automation mistakes
- Designing a target Ops system
- 🟢 Recorded clas📘 Lesson 8. The career of an Operations Manager
- Who comes to Ops and where do they come from?
- Ops as a strategic management role
- How to prove value to the business
- ROI from operational management
- Career paths: Ops → COO / CEO Office
- Personal roadmap for Operations Managers
Select your package and save with early registration
We have created affordable packages, choose yours and start your development on the course.
Standard
$500
per 1 participant
Two courses together
$815
per 1 participant
Annual subscription to all courses
(savings of $60,000+)
(savings of $60,000+)
$1000
per year per 1 participant
Course registration
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Course registration
Leave your contact details to register
Switch to secure payment
Course registration
Leave your contact details to register
Switch to secure payment
Do you want to be the part of the global HR group?
Join the Telegram chat, where we post all updates and free webinars
Join chat How a course is taught
1
Webinar recording
You watch the recorded sessions at your own pace and study the material. We open 1 lesson per week
2
Homework with verification by the course author
Each webinar has a practical task that you must do to get a diploma
3
Case studies of participants
We communicate in Telegram chat and discuss participants' cases
4
Getting a diploma
Students who successfully complete the course assignments will receive a diploma at the end of the course
Diploma of HR Professional after completing the course
So coveted and valuable
So coveted and valuable
- Integrates into Linkedin and HH profiles
- Each diploma has a unique code
- QR code on the diploma leads to the online version
- Impossible to forge
- Issued on a certified Accredible platform (the same place where Rosetta Stone, Google, Udacity, Kaplan University and others issue certificates), look at an example
The course is taught by Mike Pritula, the leading expert in online education.
- Creator of Mike Pritula Academy and PapaHR AI software
- #1 Opinion Leader in HR since 2019
- Author of the largest Youtube HR channel
- 20 years in HR Wargaming, Preply, iDeals, Starlightmedia, Alfa-Bank, PeopleForce
- Implemented more than 50 HR projects
- Formed 4 HR teams in different businesses
- Top 10 best HR CIS
- Since 2010 engaged in online training
- HRCI representative in CIS, prepares for SHRM certification
- Holder of PHRi, SHRM-CP, HCI sHRBP
- Started HRCI certification preparation courses in 10+ countries
- Over 100'000 trained HR and managers
- Author of HR competency model
- Author of the most comprehensive HR audit checklist
- HR Person of the Year of Ukraine (2018) and Belarus (2017)
- Over 100 published articles and presentations
- Over 5 million views of articles
- Author of a column on Lifehacker. ru
- Author of the books "Resume for a Million" and "AI in HR".
👨🎓150'000 students
That's exactly how many participants have taken our courses since 2012
🌍 185 countries
USA, India, Spain, France, Ukraine, Kazakhstan and others
📚 135+ courses
For HR, recruiters, executives and business people
🗣️ 30 languages
We train in different languages and make HR more accessible
What you will gain from the OPS MANAGEMENT course
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Intensive course workOn the course you are not a passive listener, but actively participate in online chat during the class, in Telegram chat between classes, as well as practicing all the knowledge gained and get feedback from the author of the course -
ToolsYou will get a large variety of proven tools that the author has tested in a wide variety of companies, many of which were developed personally, as well as examples from top companies -
Ready-made solutionsYou will not need to develop all the solutions yourself. You will immediately receive ready-made solutions based on the "Take and Do" principle. Your task will only be to adapt all the tools you receive to your company -
ExamplesWe'll have plenty of examples and case studies from companies in a wide variety of industries on how they solved business challenges with HR tools. You will surely find many ideas for yourself -
HomeworkIn your homework assignments, you will customize all the tools and solutions for your business, and the course author will personally check how you did. -
Private chatAll students are added to a closed Telegram chat where they can ask questions and get help, share experiences, find like-minded people and friends.
CONVENIENT STUDENT ACCOUNT
Training on the course: recorded classes, practice and support
All resources: webinar recordings, presentations, supplementary materials, are stored in your personal account.
For communication and support, all participants communicate in a dedicated Telegram chat room.
For communication and support, all participants communicate in a dedicated Telegram chat room.
❓ Frequently asked questions (Q&A)
The Operations Manager is responsible for ensuring that the company operates as a system: processes, metrics, team synchronization, efficiency, and predictable results. Their task is to eliminate chaos and make the business manageable.
The Project Manager manages projects from start to finish.
The Operations Manager manages the company's ongoing work: processes, rhythms, and operational stability.
The Operations Manager manages the company's ongoing work: processes, rhythms, and operational stability.
Usually, when there are more than 50 employees and manual management ceases to work, chaos in processes and constant "fires" appear.
Operational metrics: speed, quality, throughput, load, deadline compliance. Ops works with input, output, and outcome indicators, not just KPIs for reporting purposes.
About processes and people. Ops does not manage personnel directly, but creates a system in which people understand who is responsible for what and how results are achieved.
No. Ops only describes critical and problematic processes. Reformatting and bureaucracy are among the most common mistakes in operational management.
Operations Manager focuses on the operating system and its performance. COO focuses on strategic management of operations. In many companies, Ops is a stepping stone to the role of COO.
Process maps, operational dashboards, metrics, task management systems, and workflow. Often, simple tools work better than complex corporate systems.
Through reduced losses, increased efficiency, process transparency, and manageability. The value of Ops is measured in money, time, and reduced operational risks.
Yes. The role does not require a traditional education, and most Ops come from related roles. The key is systematic thinking, understanding the business, and having the right tools.
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