While the HRD is busy with strategy, someone has to actually run the processes.
That someone is the Head of People Operations — the HRD's
operational deputy, who designs hiring, onboarding, performance,
comp & ben and offboarding as a single operating system
with AI agents inside.
People Ops works like a computer's operating system: five
functions are the applications, and HRIS, AI and Analytics are the single
foundation they run on. The Head of People Ops is the administrator
of that system and the HRD's operational deputy — like a COO to a CEO.