Exit Interview Playbook:
Set up your company’s exit interview system in just 3 days ➡️

Why Conduct Exit Interviews—and Why They Don’t Work in Most Companies
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You’d be surprised how much money a company loses by failing to analyze the reasons behind employee departures
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· What is an exit interview, and how does it differ from a stay interview, an offboarding survey, and feedback upon termination?
·5 Common Exit Interview Mistakes: From “Just for Show” to “Conducted by the Manager”
· Why 75% of Companies Collect Exit Interview Data but Don’t Use It
· The Cost of Inaction: How Much Does It Cost to Replace a Single Employee? (Calculation Formula)
· The Right Model: The Collect → Analyze → Act → Monitor Cycle
· How Google and HubSpot Turn Exit Interviews into a Tool for Reducing Turnover
· Quick Assessment: Diagnosing Your Exit Interview Process in 10 Minutes
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🧰 Tools: Exit Interview Process Maturity Checklist (15 items, 1–5 point scale)
✔ Result: You’ll identify the weaknesses in your process and understand what data you’re losing every month

Creating a questionnaire and conducting an exit interview
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Let’s create a 38-question survey step by step and work out a conversation script⸻
· Survey structure: 8 categories of questions (role, management, development, culture, compensation, working conditions, onboarding experience, overall rating)
· 38 questions with rationale: why each question is asked and what it reveals
· Open-ended vs. closed-ended questions: when to use each and how to combine them
· Demonstration: filling out a survey for a hypothetical IT company with 200 employees
· Survey administration script: from invitation to completion (verbatim phrases)
· Adapting the questionnaire: IT vs. retail, a company with 50 employees vs. 500 employees, specialist vs. manager
· Who should conduct it: HR, an external provider, or an online survey—when each approach works
· AI prompts: personalizing the questionnaire for the industry, generating additional questions, analyzing responses
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🧰 Tools: Exit interview questionnaire (38 questions, 8 categories) + Interview script + Library of additional questions by industry
✔ Result: A ready-to-use questionnaire for your company + a script that will allow you to conduct your first interview as early as this week

From Interview to System: Analytics, Action Plan, and Reducing Turnover
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Turn feedback from departing employees into concrete changes and demonstrate the ROI to management
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· The role of exit interviews in the HR cycle: links to engagement surveys, stay interviews, and onboarding
· How to analyze responses: coding, categorization, and pattern identification
· Exit interview metrics dashboard: 5 KPIs, benchmarks, and trend visualization
· Role matrix (RACI): who conducts, who analyzes, who makes decisions
· Cycle calendar: when to conduct, when to analyze, when to report
· Adaptation for different categories: HiPo, managers, mass positions, remote employees
· Common objections and response scripts: “Why waste time on people who are leaving?”
· Exit interview program ROI: calculation formula + example for a CEO presentation
· Implementation roadmap: from pilot to full system in 3 months
· AI prompts: automatic pattern analysis, action plan generation, report creation for management
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🧰 Tools: Exit interview analytics dashboard (Excel, formulas, visualization) + Implementation roadmap (3 months) + Report template for management with ROI
✔ Result: Implementation plan for the exit interview system in your company + dashboard for tracking metrics + arguments for management