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The chief operating officer is the right hand of the CEO, the person who is responsible for the operational efficiency of the business and allows the CEO to focus on business development. An effective COO improves the profitability of the business and brings order to both processes and finances.
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Four reasons to enrol now
Don't miss your chance!
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Who is this course forFor operational directors, for HR who would like to expand their functions and for CEOs who want to improve the operational efficiency of the business -
What the course will give youReady-made tools to improve the operational efficiency of the business and ready-made knowledge -
BenefitImproving the operational efficiency of a business always translates into increased profitability of the business and therefore higher profits. Companies are always generously rewarded for this result -
Difference from other coursesThis course is as easy to understand and practical as possible, and does not require special training like similar courses
Course programme for the Operations Director
Don't miss your chance!
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 1. Who is the chief operating officer? The role in the organisation
- Researching the role of the chief operating officer
- Key competencies required
- Key tools for the COO
- Checklist of business operational efficiency
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 2. How to put all the pieces of a company together - developing a company strategy
- How to run a strategy session
- Tools for strategy development
- The seven levels of strategy and how to develop them
- SWOT and PESTEL analysis
- One-page strategic plan that everyone will understand
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 3. Managing company culture as a tool for strategy implementation
- What is culture and its role
- How to describe a company's culture
- How to integrate culture into all company processes
- How to make culture work
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 4: Organising effective strategy implementation
- Checklist for effective strategy implementation
- Effective implementation of KPIs
- Dealing with leading and lagging indicators
- How to implement 4 performance disciplines
- Implementation of OKR system in the company
- Implementation of company meetings
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 5. Building and optimising processes, business automation
- What processes are and why they are needed
- Who should describe the processes
- How to organise a process description project
- Process description format
- What we get as an output
- How to integrate what is described into reality
- How to optimise company processes
- Tools for business automation
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 6. Managing the organisational structure of a company
- Types of organisational structures
- What affects organisational design
- How to organise organisational design
- How to calculate the required number of people
- How to optimise headcount
- How to avoid overlapping of functions and clarify division of responsibilities
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 7: Effective management of company projects
- The basics of project management
- How to select projects
- How to manage and monitor projects effectively
- How to implement project management in a company
- How to manage changes in the company
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 8. Managing the company's finances
- How to manage finances
- How to increase cash flow
- How to manage cash flow
- How to manage sales effectively
- Budgeting and forecasting
- Monthly reporting
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 9. Managing a company's infrastructure
- IT service management
- Administrative unit management
- Operations department management
- Legal services management
- Internal and External Communications Management
- Procurement management
- Risk Management
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 10. Organising effective people management
- Building the right recruitment system
- Implementing an employee onboarding system
- Five conditions for effective teams
- Table of accountability
- Working with employee talent
- HR audit checklist
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Do you want to be the part of the global HR group?
Join the Telegram chat, where we post all updates and free webinars
Join chat Steps in the course about about operational management
1
Webinar recording
You watch the recorded sessions at your own pace and study the material. We open 1 lesson per week
2
Homework checked by the course author
Each webinar has a practical task that you must do to get a diploma
3
A case study of the participants
We chat on Telegram and discuss participants' cases remotely
4
Getting a diploma
Students who successfully complete the course assignments will receive a diploma at the end of the course
Diploma of HR Professional after completing the course
So coveted and valuable
So coveted and valuable
- Integrates into Linkedin profiles
- Each diploma has a unique code
- QR code on the diploma leads to the online version
- Impossible to forge
- Issued on a certified Accredible platform (the same place where Rosetta Stone, Google, Udacity, Kaplan University and others issue certificates), look at an example
Who leads?
Course author and facilitator Mike Pritula
- Founder of Mike Pritula Academy
- No.1 Opinion Leader in HR for 2019
- 21 years in HR Wargaming, Preply, iDeals, Starlightmedia, Alfa-Bank
- Top 10 HR in CIS
- Since 2010 engaged in online training
- HRCI representative in Eastern Europe
- PHRi certified
- Was the first to launch HRCI online certification preparation courses in Russian
- HR-soft author and startup consultant
- Over 5000 trained HR professionals
- Author of HR competency model
- Author of the most comprehensive HR audit checklist
- HR person of the year in Ukraine (2018) and Belarus (2017)
- Over 100 published articles and presentations
- Over 2 million views on articles
- Author of the book "Resume for a million"
HR-persona
in Ukraine and Belarus
TOP-20
HR leaders
TOP-5 HR
by delo.ua
#1
HRCI Eastern Europe representative
What's inside the course about improving business efficiency
Here is what you will get on the course
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Intensive course workIn the course you are not a passive listener, but actively participate in chat during the class and between classes, and practice all the knowledge you have learned and receive feedback from the course author -
ToolsYou will receive a large number of proven tools that the author has tested in a wide variety of companies, many of which have been developed personally, as well as examples from top companies -
Ready-made solutionsYou don't have to develop all the solutions yourself. You will get ready-to-use solutions straight away, on a "take-it-or-leave-it" basis. Your only task is to adapt all the tools you receive to your company -
ExamplesWe will have many examples and cases from companies in a wide variety of industries of how they have solved business problems using sourcing tools. You are sure to find many ideas for yourself -
Homework assignmentsIn your homework, you will adapt all the tools and solutions to your business, and the course author will personally check how you did it. -
Chat roomAll students are added to a dedicated Telegram-chat where they can ask questions and get help, share experiences and find like-minded people and friends.
From graduate surveys
What graduates say about the Chief Operating Officer (COO) course
I used to think like an HR person, mostly on the side of “the people.” Now I think bigger and understand the need for balance — not only for the staff, but for the business too.
We applied a lot of it in the company, and there are improvements.
The homework is essentially your actual job — what your employer will ask of you, and you’ll already have it ready.
I discovered a wide range of useful tools and frameworks that directly support the responsibilities of a COO.
I learned new methods for setting and defining goals and improved the ones I already used.
Reviews come from the surveys graduates fill in when they receive their diploma.
Enroll in the course CONVENIENT STUDENT ACCOUNT
How training for COO works?
All resources: webinar recordings, presentations, supplementary materials, are stored in your personal account.
For communication and support, all participants communicate in a dedicated Telegram chat room.
For communication and support, all participants communicate in a dedicated Telegram chat room.
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