Managing conflict in business

Recordered online course with homework checked by Mike Pritula
6 lessons to complete the course and obtain a diploma
✍︎ Homework check and ⎆diploma after the course
We open 1 lesson per week
Conflicts are part of human nature. They can be constructive with benefits for the company and very destructive - capable of causing great harm. Knowing how to deal with conflict is an obligation for every HR and manager

Four reasons to enrol now

Don't miss your chance!
  • Who is this course for
    For all HR and managers who are faced with employee conflicts in the company, as well as for employees themselves who are fed up with conflicts
  • What the course will give you
    An in-depth understanding of conflict, an algorithm for resolving any conflicts, diagnostic tools and practices
  • Benefit
    A person who knows how to resolve conflicts is an indispensable element for any business, a company is particularly interested in him and seeks to retain him by any means
  • Difference from other courses
    The course is taught by an HR practitioner, not a theorist, so it is very clear to anyone, not just a psychologist
Join the course participants' Telegram chat ⇢⇢⇢⇢

Course programme on conflict in the company

Don't miss your chance!
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 1. What are conflicts in the team
  • What conflict is made up of
  • Why conflict is intrinsic to human beings
  • The psychology of conflict
  • Typical causes of conflict
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 2: Types of conflict
  • How conflict arises
  • Escalation of conflicts
  • Algorithm of conflict resolution
  • Classification of conflicts
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 3. Working with the causes of conflict
  • Why conflicts arise in organisations
  • How a manager should react to conflict
  • Preventing conflict
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 4: Various conflict situations in the company and what to do about them
  • Problems in HR work
  • Poor work organisation
  • Personal problems of employees
  • Work conflicts
  • Problems in people management
  • Nepotism and political conflicts at work
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 5. Preventing conflict in the company
  • Working with the parties to the conflict
  • Assessing the likelihood of conflict with a test
  • Team assessment
  • Rules to help avoid conflict
Recorded class with a feedback on the homework
Recorded class with a feedback on the homework
Class 6. Conflict resolution
  • Different options for conflict resolution
  • Negotiations
  • Conflict mediation

Early birds

We have made different packages, choose your own and start your development on the course
Standard
$350
Per 1 participant
Two courses together
$660
Per 1 participant
Three courses together
$990
Per 1 participant
Do you want to be the part of the global HR group?
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How the course is taught

1
Webinar recording
You watch the recorded sessions at your own pace and study the material. We open 1 lesson per week
2
Homework checked by the course author
Each webinar has a practical task that you must do to get a diploma
3
A case study of the participants
We chat on Telegram and discuss participants' cases remotely
4

Getting a diploma

Students who successfully complete the course assignments will receive a diploma at the end of the course
Diploma of HR Professional after completing the course
So coveted and valuable
  • Integrates into Linkedin and HH profiles
  • Each diploma has a unique code
  • QR code on the diploma leads to the online version
  • Impossible to forge
  • Issued on a certified Accredible platform (the same place where Rosetta Stone, Google, Udacity, Kaplan University and others issue certificates), look at an example

Who leads?

Course author and facilitator Mike Pritula

  • Founder of Mike Pritula Academy
  • No.1 Opinion Leader in HR for 2019
  • 15 years in HR Wargaming, Preply, iDeals, Starlightmedia, Alfa-Bank
  • Top 10 HR in CIS
  • Since 2010 engaged in online training
  • HRCI representative in CIS
  • PHRi certified
  • Was the first to launch HRCI online certification preparation courses in Russian
  • HR-soft author and startup consultant
  • Over 5000 trained HR professionals
  • Author of HR competency model
  • Author of the most comprehensive HR audit checklist
  • HR person of the year in Ukraine (2018) and Belarus (2017)
  • Over 100 published articles and presentations
  • Over 2 million views on articles
  • Author of a column on Lifehacker.ru
  • Author of the book "Resume for a million"

HR-persona

by Headhunter Ukraine and Belarus
TOP-20

HR leaders by Headhunter
TOP-5 HR

by delo.ua
#1

HRCI CIS representative

What's inside the course about conflict management

Here is what you will get on the course
  • Intensive course work
    In the course you are not a passive listener, but actively participate in chat during the class and between classes, and practice all the knowledge you have learned and receive feedback from the course author
  • Tools
    You will receive a large number of proven tools that the author has tested in a wide variety of companies, many of which have been developed personally, as well as examples from top companies
  • Ready-made solutions
    You don't have to develop all the solutions yourself. You will get ready-to-use solutions straight away, on a "take-it-or-leave-it" basis. Your only task is to adapt all the tools you receive to your company
  • Examples
    We will have many examples and cases from companies in a wide variety of industries of how they have solved business problems using sourcing tools. You are sure to find many ideas for yourself
  • Homework assignments
    In your homework, you will adapt all the tools and solutions to your business, and the course author will personally check how you did it.
  • Chat room
    All students are added to a dedicated Telegram-chat where they can ask questions and get help, share experiences and find like-minded people and friends.
CONVENIENT STUDENT ACCOUNT

How the course on Conflict Management

All resources: webinar recordings, presentations, supplementary materials, are stored in your personal account.

For communication and support, all participants communicate in a dedicated Telegram chat room.
Who will be with you in the group
In 10 years of online training, Mike has trained employees from companies such as
Contact us in any way you like: